How can we help?

What are the dates for KICKOFF JAM 2024?
KICKOFF JAM is being held on August 30-September 1, 2024. We look forward to seeing you there!

When will the lineup be released?
Follow us on Facebook & Instagram for the latest up-to-date information!

What time will the gates open?
MAIN GATE
Friday – 1:00 PM
Saturday – 1:00 PM
Sunday – 1:00 PM

COUNTS REAL ESTATE GATE
Friday – 1:30 PM
Saturday – 1:30 PM
Sunday – 1:30 PM

Can I rent a chair?
No, we will not be doing our Rent-A-Chair program.

ADA Accessibility?
We have ADA access available for all GA ticket packages.

Where is Lost and Found?
Lost and Found is located at Will Call.

What are your Official Ticketing Partners?
Our official ticketing partner is TIXR: https://www.tixr.com/
Our official Hotel & Ticket package partner: Jampackl

Where can I find the artists performance times?
Artist performance times will be available closer to the festival.

Is there parking on site and if so, how much?
Parking is available on site. On site parking is 3-Day General Parking. We do have B Off-site parking that is a short walk, but a guaranteed parking spot for all 3 days.

How do I receive my wristband?
Wristband packages begin shipping 3 to 4 weeks prior to the festival.

WRISTBANDS ARE NOT TO BE REMOVED. If a wristband is removed prior to the end of the festival, that individual will not be allowed re-entry. Wristbands must stay on the person at all times during the entirety of the festival weekend. No entry will be given to someone with a wristband that has been cut or tampered with. Wristbands are non-transferrable.

How can I receive a replacement band?
To receive a replacement, you must bring your current wristband to Will Call and pay a $25 replacement fee. Wristbands are packed by hand to ensure no band is too tight upon arriving to our fans.

Who do I contact if I have a question about my ticket purchase?
Please email info@kickoffjampcb.com and submit your inquiry. NO REFUNDS ON FESTIVAL TICKETS.

All tickets are non-refundable and rollover tickets are not permitted.

What happens if my wristband comes off?
Your wristband will not come off unless you take it off. It is a cloth material with a locking mechanism that ensures it will stay on your wrist until you cut it off. If you happen to remove your wristband, you will need to purchase a new ticket in order to be given a new wristband.

What is the re-entry policy?
As long as you are wearing your wristband, you can come and go as you please! (Any wristbands that are tampered with and/or cut will be refused entry at the gate.) 

You will be subject to a Security search each time you re-enter through the main gate.

Do you have single day tickets?
No. We will not have single day tickets.

Do you offer Military discounts?
Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry.  Military Tickets will grant you access to the festival grounds at Frank Brown Park. Military tickets can be purchased online or at one of our Military Ticket Locations. Military tickets do increase but at smaller price increments than other ticket types.

Do you offer First Responder or Medical Personnel Discounts?
Yes, the First Responder & Medical Personnel discount extends First Responders & Medical Personnel with an active badge, that clearly shows their position as a First Responder or Medical Personnel. If your badge does not have a photo, you must present a valid Government I.D. (with photo).  First Responder & Medical Personnel Tickets will grant you access to the festival grounds at Frank Brown Park. First Responder & Medical Personnel tickets do increase but at smaller price increments than other ticket types.

Are children free?
Yes, children 6 years old and under are free. They do not require wristbands.

What time does Will Call open?
Will Call will be open ON-SITE:

How can I volunteer?
As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email info@kickoffjampcb.com.

NOTE: Volunteer positions are LIMITED for this festival.

Can my band play?
No, we are not accepting additions to the lineup at this time.

Are chairs allowed?
Chairs (often referred to as a camping style chair) that folds together into a smaller bag are allowed.
CHAIRS ARE NOT PERMITTED IN SUPER VIP, OR SIDE STAGE. Fans with these ticket type may put their chairs in the VIP, and General Admission areas.